Our services are customised professional work. Refunds therefore depend on project start, completed milestones and committed third-party costs.
Before work starts
A cancellation requested before onboarding or material work begins is normally eligible for a full refund, less any disclosed, non-recoverable payment, tax or third-party cost.
After work starts
We assess the completed diagnosis, strategy, design, content, development, localisation, reporting and reserved capacity. Any approved refund covers the unearned portion only; completed custom work is not refundable except where required by law or agreed for a verified defect.
Delivered digital work
Diagnostic reports, research, content, designs, code, data exports and other digital deliverables are generally non-refundable after delivery or access, subject to mandatory rights and the signed acceptance terms.
How to request cancellation
Use the consultation form and provide the company name, order number, payer email and reason. Do not send complete card, bank or identity-document details through the website form.
Review and payment timing
We aim to acknowledge a complete request within three business days and communicate the decision within ten business days. Approved refunds are returned to the original method where possible; banks and payment providers may require additional processing time.
Payment disputes
Contact us first so we can investigate delivery or payment problems. This policy does not limit any right that cannot legally be waived.